The idea that “the customer is always right” doesn’t always hold true but how you handle those moments can define your business. This session will explore the art of managing difficult customer interactions with professionalism, empathy, and clear communication. Attendees will learn how to guide customers toward better understanding, set healthy boundaries, and, when necessary, part ways in a manner that preserves dignity on both sides. Beyond individual interactions, this session emphasizes the importance of building a team culture equipped to handle conflict effectively. By investing in communication training and establishing consistent approaches to challenging situations, organizations can turn conflict into an opportunity for growth. This session will provide practical tools to help leaders and teams address issues head-on, foster accountability, and strengthen customer relationships through honesty and respect.
Registration is required.
Cost: $75 in advance, $90 after August 5 | Purchase three or more sessions, receive $10 off each session.
CEUs: This workshop qualifies attendees to earn 1.0 FNGLA CEU credits.
