What if breakthrough ideas weren’t rare lightning bolts—but the result of small, deliberate shifts? Join Lee Kitchen, a 32-year Disney company veteran turned entrepreneur, as he pulls back the curtain on how truly innovative ideas are born (spoiler: it’s not just pixie dust!) In this high-energy, story-rich session, Kitchen shows that adjusting how you show up, shifting your mindset, thinking laterally, and collaborating in unexpected ways can unlock bold, practical solutions to guest-service challenges big and small. Whether you are selling a service or product, through real-time examples from his Disney career and his entrepreneurial ventures, Ktichen will bring the idea of “Radical Creativity” to life, proving that innovation isn’t reserved just for artists or “creative types”, it can be used as a powerful tool to help take customer service to the next level.
What You’ll Walk Away With:
• A simple, repeatable framework for generating fresh, practical ideas
• Easy ways to shift mindset and behavior so creativity becomes habit in daily guest-service interactions
• Lateral thinking tools that can immediately be used to solve persistent business challenges
• Inspiration to tap into unexpected partnerships to elevate ideas and results
Registration is required.
Cost: $75 in advance, $90 after August 5 | Purchase three or more sessions, receive $10 off each session.
CEUs: This workshop qualifies attendees to earn 1.0 FNGLA CEU credits.
Session Speaker
Cost: $75 in advance, $90 after August 5 | Purchase three or more sessions, receive $10 off each session.
CEUs: This workshop qualifies attendees to earn 1.0 FNGLA CEU credits.
