Ready to shake up the status quo? Business as UNusual is a high-energy session designed to turbocharge your team’s creativity and innovative thinking. Using the full Design Thinking journey (scoping, empathizing, ideating, and developing), we’ll dive into real-world ways to solve challenges and deliver better customer service for both our current and future audiences. This isn’t your average slide-deck snoozefest. It’s interactive, team-building, slightly magical, and unapologetically FUN. We’ll explore the mindsets and behaviors that turn great ideas into actionable, guest service gold—while strengthening collaboration and creativity in your work culture.
What You’ll Walk Away With:
• A human-centered framework to tackle any challenge, big or small
• Real-time stories on how this content can be applied to your current guest service model
• A common language of creativity that makes collaboration way less awkwardand way more productive
• Tangible tools to make ideation smoother, stickier, and more strategic
Registration is required.
Cost: $75 in advance, $90 after August 5 | Purchase three or more sessions, receive $10 off each session.
CEUs: This workshop qualifies attendees to earn 1.0 FNGLA CEU credits.
Session Speaker
Cost: $75 in advance, $90 after August 5 | Purchase three or more sessions, receive $10 off each session.
CEUs: This workshop qualifies attendees to earn 1.0 FNGLA CEU credits.
